The Ombudsman Program in its simplest definition is informal telephone mediation. In some cases it can address and solve minor complaints from the public. It can also solve inter-REALTOR® conflicts before they become serious problems. Like a mediator, an ombudsman helps parties find solutions. The ombudsman process does not replace mediation; rather, it is a more informal process that will take place earlier and that will, if successful, avoid the need for a more formal mediation process and potentially a formal ethics hearing or arbitration hearing.
If you believe that a REALTOR® has violated one or more articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership or participates in a multiple listing service owned/operated by a REALTOR® association.
In addition, REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics. If you have a contractual dispute with another REALTOR®, you can file a request for arbitration of that dispute. The appropriate local association where the request would be filed depends on where the other REALTOR® holds association membership and/or participates in MLS.
Below you will find important documents and information related to Professional Standards:
Please contact CVAR for additional information firstname.lastname@example.org or call 828-322-8249.